Do you have noticed that the T mobile app keeps stopping while using it on your Android or iPhone? Are you getting an error message pop up on your screen? If yes, then this article will let you know why the T Mobile application keeps crashing on your mobile and what you need to do to fix the error.
T Mobile is a useful app that helps simplify your mobile life by keeping track of your accounts and services. You can use the app if you have a T Mobile account and a T Mobile branded mobile that runs on Android 6.0 or higher and an iPhone with Apple OS 10 or higher. However, remember that the T Mobile app does not work on iPad.
Many users in the past few months reported that the T Mobile app is repeatedly crashing and displaying an error message that says, “Unfortunately, T-mobile has stopped.” If you’re getting the same error, read out the complete article to fix it.
Why Is My TMobile App Keeps Stopping?
Here are a few possible reasons why the TMobile app keeps stopping occasionally on your phone.
- The Easy mode is enabled on the Android device you’re accessing the T Mobile app.
- The app stored a vast amount of junk data.
- Your T Mobile app is outdated.
- You’re using a VPN to access the T Mobile app.
- The T Mobile app installation files are corrupted.
How to Fix T Mobile Keeps Stopping?
Change the device
Sometimes, the “Unfortunately, T-Mobile has stopped” error can occur due to the operating system of a smartphone. People who access T Mobile app on an Android device are commonly experienced this error. Therefore, we’ll suggest accessing this app on iPhone. If you have an iPhone, download and install the T Mobile app on it and check if the error gets fixed.
Turn off easy mode
Android phones have a feature called easy mode that allows users to choose specific apps to display on the home screen. These apps are generally shown as huge icons. Although it’s a nice feature, it’s not appropriate for the T Mobile application. The T Mobile app can’t work properly if you’ve turned on Easy mode on your mobile.
Therefore, turn off the Easy mode feature on your Android to use the app without any inconvenience. Hopefully, it will help to troubleshoot the error.
Check for updates
Updating an app can often remove bugs and fix problems like this. So, if your T-Mobile application stops running or starts lagging, check if there is any update available. If you’re using an outdated version of the T-Mobile app, then you can face the error. In that case, update the app to get a newer version and fix the issue.
Simply go to the App Store or Google Play Store and tap on the Update button next to T-mobile to install the latest version of the app.
Turn off background data usage
Some users have experienced app-stopping issues as they have enabled background data usage on their T mobile smartphones. The background data usage helps other apps to search for new information even when they are inactive on the screen.
Although background data usage settings don’t let you wait for new information, it can affect the battery life of your phone and data usage, which triggers the error message. In that case, turn off the background data settings of your Android by using the following steps:
- Open Settings on your Android.
- Tap on SIM cards & mobile data.
- Tap on Data Usage and select Mobile data usage.
- Find the T Mobile app and tap it to open.
- Turn off the Background data settings.
- Now go back to Data usage and tap WiFi data usage.
- Again choose the T mobile app and turn off the Background data settings.
- Go to iPhone Settings> General.
- Tap on Background App Refresh.
- Now, you can completely turn off the background app refresh by disabling it or you can individually turn off Wifi or Wifi & Celluar Data options.
Clear T mobile app cache
The T mobile app stored small bits of information in its cache to increase the performance speed. However, these cache files get corrupted or become overloaded gradually and cause numerous app problems. The only way to fix this problem is to clear the app cache on your mobile. To do so,
- Open Settings on your Android.
- Tap on App management> App list.
- Search for T mobile app and tap on it.
- Now, Go to Storage usage and tap Clear data and Clear cache.
If you’re an iPhone user, go to Settings> General> Storage. After that tap on T mobile app and tap the “Offload App” option to clear the T mobile app cache.
Force Stop if required
Sometimes applications keep running in the background all the time even after closing them. It can cause problems in the functioning of other applications. In such a situation, you need to force-stop the application and close it for a while and restart it again after some time.
In order to do this, Android users go to Settings> Apps Manager and choose the T mobile app. Afterward, tap on Force stop from the App info. iPhone users install the app switcher and swipe up the T mobile application to force stop it. After that, open the T mobile app and check whether or not the error gets fixed.
Reinstall the app
Sometimes, it’s not even about other applications or the device or anything at all. When you have tried all possible ways and the problem persists, you may now opt for the last measure and that is uninstalling and reinstalling the application. This will not only solve the current issues but may also help to avoid future problems.
Now you know how to fix the T-Mobile stopping or crashing issues on your Android or iPhone. If the T-Mobile app keeps stopping even after you have tried all the fixes mentioned in this article, make sure to disable the VPN on your smartphone. If the issue persists, reinstall the T-Mobile app from Google Play Store or App Store.