How to Fix Spotify Keeps Crashing Issue?

BY Sourav



It’s annoying to have your Spotify app crash always while enjoying your favorite track. There can be different reasons causing this issue, like misconfigurations in Spotify settings, software glitches, network errors, or a corrupted update.

So, if your Spotify app keeps on crashing even after restarting the device, apply the following troubleshooting solutions to fix this error.

Why Does Your Spotify Keep Crashing?

If your Spotify app keeps crashing here’re the primary reasons behind this problem.

  • The app is outdated: It’s possible you’re using an older version of the Spotify app that’s causing software bugs and errors.
  • The app is corrupted: A corrupted app often fails to respond properly.
  • Insufficient storage: Your device may not have enough storage, and that’s why the app is crashing.
  • Internet outage: You’re facing internet connection failure at home, or you’re connected to public WiFi, which causes the app to crash.
  • Low power mode: When low power mode is enabled, it affects the app’s functions and may lead to app crashes.
  • Overloaded cache: The app cache stores junk files and if that gets overloaded, it can cause several crashes on Spotify.
  • Incompatible system software: Your device software may be outdated, and the Spotify app is incompatible with it.

How to Fix the Spotify Crashing Problem?

Here are some possible troubleshooting solutions and fixes to resolve this app crashing problem.

Force Close and Restart Spotify

If your Spotify app is crashing or not working, then force close it and restart. Follow the steps below for different devices:

For Android and iOS:

If you’re using Spotify on an Android or iOS device, swipe up from below the screen to open the recent apps tray. Scroll through, find Spotify, and swipe up on the app to close it.

Now, restart your mobile and open the app again to check if it’s working.

For Windows:

1. Press the shortcut command Ctrl+Alt+Del and open Task Manager.

2. From the Process bar, choose Spotify.

3. Right-click on the app and select End task.

4. Now, open your app and select Run as administrator.

For Mac:

  1. Use the shortcut command Command+Option+Esc.
  2. Click on Spotify from the pop-up box.
  3. Select Force Quit.

Log Out and Re-Log In

Spotify recommends its users log out from the app and log in again. Often, a simple solution like re-login can quickly solve minor problems like app crashing.

So, follow these steps below.

For Android and iOS:

  1. Open Spotify.
  2. Click the gear icon on the Home screen.
  3. Scroll down to the bottom and select Log Out.

For Desktop:

  1. Launch your Spotify app.
  2. Go to its Home screen.
  3. Navigate to the upper right side of the screen where your username is.
  4. Click the drop-down arrow.
  5. Select Log Out.

Clear Device Cache and Data

Spotify might crash if your device cache contains a chunk of data files. In that case, clearing the cache and data can help you get rid of unnecessary junk files. This method also helps free up some space and makes the device run faster.

Here’s what you can do:

For Android:

1. Tap and hold the app icon to display the pop-up menu.

2. Select App info.

3. Tap Internal Storage / Storage.

4. Tap Clear Cache and Clear data.

After resetting the app, open it and see if the issue still persists.

For Windows:

  1. Navigate to your C drive.
  2. Move on to the Users folder.
  3. Open the folder using your Administrator Username.
  4. Select AppData > Local folder.
  5. Find the Spotify app folder.
  6. Open it and select the Data folder.
  7. Delete every file in that folder.

In case you’ve installed Spotify from the Windows store, you can follow these steps to clear the cache:

  1. Type Windows key+R to open Run.
  2. Type %localappdata% in the command box and hit enter.
  3. Double-click on the Packages folder and open it.
  4. Search SpotifyAB.SpotifyMusic_zpdnekdrzrea0 and select the folder.
  5. Go to the LocalCache folder > Spotify folder > Data folder.
  6. Select and delete all the files and folders.

For Mac:

  1. Open Finder and press Command+Shift+C to open the computer option.
  2. Select Macintosh > Library > Caches.
  3. Search for com.Spotify.client.
  4. Once you find the folder, right-click on it and select Move to trash and you’re done.

Check Internet Connectivity

The crashing issue on Spotify might occur due to unstable or slow internet connectivity. So, here’re some tips you can try out to increase the bandwidth.

  • Switch off your router for a while and turn it on again.
  • Turn on Airplane mode on the mobile and turn it off after a few minutes.
  • Switch your internet connection from WiFi to mobile data or vice versa.
  • While using a mobile data connection, check whether you’ve enough data left.
  • Ensure that your Spotify app is not in offline mode. To check that, open Spotify, navigate to Settings, and see the Playback option.
  • If you’re using a public network, make sure Spotify has access to it.
  • Make sure firewall is not blocking Spotify on the PC/laptop.

Update Operating System

Spotify might be incompatible with the operating system if it gets outdated. Hence, update your system software to prevent app crashes.

 Follow the instructions below:

For Android:

  1. Open device Settings.
  2. Select System update and tap on Check for System Updates.
  3. If an update is available, download and install it.

For iPhone:

1. Open Settings.

2. Select General.

3. Tap Software Update.

4. In order to update the device, tap Install.

For Windows:

1. Right-click on the Start menu and select Settings > Update & Security.

2. Click Check for Updates.

3. Windows will search for an update automatically.

4. Download and install the latest version of the operating software.

For Mac:

  1. Navigate to the Apple logo and click System Preferences.
  2. Select the Software Update icon.
  3. Click Update Now if available.

Enable Background App Refresh on iPhone

If you’re an iPhone user, verify if you’ve enabled the Background App Refresh option. If not, the cache and data of the app may not get refreshed and lead to crashing.

Here’re the steps to enable it:

1. Open Settings on iPhone.

2. Tap General.

3. Scroll down to the bottom and tap Background App Refresh.

4. Toggle on the button for Spotify and toggle off for other apps on the device.

Disable Low Power Mode

If the low power mode is enabled on iPhone, it may affect the app’s performance. It can disable many useful features as well as cause apps to crash. Therefore, disabling the option is a good solution.

To disable low power mode, follow these steps:

  1. Open Settings on iPhone.
  2. Go to the Battery option.
  3. Toggle off the slide bar to disable low power mode.

Check Compatibility on Windows

If you’re trying to access Spotify on a Windows PC, ensure that the app is compatible with your device. Here’s how to check it and enable the compatible mode:

  1. Hover over to the local C drive.
  2. Click Program Files > Windows App.
  3. Search and select SpotifyAB.SpotifyMusic_zpdnekdrzrea0.
  4. Find and right-click on Spotify.
  5. Click Properties and go to the Compatibility tab.
  6. Check if all the boxes are check marked.
  7. If yes, hit Ok and exit the window.

Update or Reinstall Spotify

If Spotify still keeps crashing, try uninstalling and reinstalling the app. An outdated app can cause random bugs and glitches that can lead to app crashes. Updating it or a fresh installation can help you get rid of the issue.

Here’s the quick way to do that:

For Android:

1. Go to your Settings.

2. Click Apps/ Application Manager.

3. Scroll through the list to look for Spotify.

4. Select the app and open it.

5. Tap Uninstall and Ok.

6. Now, go to the Play Store.

7. Search for the app using the search bar.

8. Tap Install.

For iPhone:

  1. Locate your Spotify app.
  2. Press and hold the app icon for a few seconds.
  3. Tap the (-) icon.
  4. Tap Delete App.
  5. Go to the App Store and download the app to its latest version.

For Windows:

1. Right-click on Start and select Settings > Apps > Apps & features.

2. Find and select the Spotify app.

3. Click the Uninstall option.

4. Now install the app again and see if that helps.

For Mac:

  1. Go to Finder.
  2. Choose Applications from the left panel.
  3. Select and drag the Spotify icon to the Trash Bin or right-click and select Move to trash.
  4. Empty the bin.
  5. Reinstall the app.

Perform Factory Reset

If none of the above methods work for you, factory resetting is your last option to fix this issue. Before proceeding, ensure to take a backup of important files and documents.

Here’s the step-by-step guide:

For Android:

1. Open Settings.

2. Select System management / Additional Settings.

3. Tap on Backup & Reset.

4. Tap Reset all settings.

5. Tap Ok to confirm.

For iPhone:

1. Tap the Settings icon.

2. Select General.

3. Scroll down and select Transfer or Reset iPhone.

4. Tap Erase all content and settings.

5. Tap Erase Now.

6. When asked, enter your password to proceed.

7. Finally, select Erase iPhone.

Check for Spotify Server Status

In some cases, Spotify servers can go down due to maintenance or technical faults. To get the server status update, you can check on social media like Twitter or use third-party tools.

That’s all. These are the easy troubleshooting methods to fix Spotify keeps crashing. Try them out according to the device and get rid of the problem quickly. If you find any difficulties applying the steps, please let us know in the comment section. Also, share if you know any other valuable solutions for this problem.

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About The Author


Sourav’s been working as a freelance writer and blogger for over five years. She is a firm believer in big dreams and realizing them. Her work has been published in Women On Writing, Be a Freelance Blogger, Make a Living Writing and Brazen Careerist among others