If you’re facing internet outages or having slow internet, you may wonder how to report Spectrum outage. In this article, we’ll guide you on how you can report a Spectrum outage.
It’s very easy to report an outage to Spectrum. All you need is to check if there’s a power outage in your area. After getting confirmation, try fixing your equipment. Finally, contact Spectrum to report the outage.
But before knowing how to report an outage to Spectrum, we’ll let you know why it happens. So, let’s get started.
Causes of Spectrum Outages
Outages are basically system-wide issues that can create obstruction while using the services. Since it’s system-wide, it means that other people along with you are experiencing the same thing.
There are various reasons behind an outage. Here we’re going to mention some of the causes of an outage.
One of the most common causes of outages is network blockage. It happens when multiple people or devices are using the same network.
If you’ve connected to a server that is already connected to many other devices, an outage can happen.
Interference of Solar Satelite
It can often interfere a little with your services. This is because the sun makes a direct line behind the satellite which is responsible for the transmission of the cable signal. Many people may experience this issue twice or thrice a year.
Damaged Routers and Switches
Damaged routers and switches are another possible reason for internet outages. If your connection is breaking frequently, make a report. It can happen if there’s any issue with your hardware or the sources from where the signals are coming.
Another common reason for internet outages would be due to natural incidents. As natural disasters can happen at any time and can’t be controlled, they can cause an outage. Some of them are storms, floods, tornadoes, typhoons, earthquakes, hurricanes, and more.
How to Report Spectrum Outage
It’s possible to have an outage if your internet isn’t loading or showing a no internet connection error. Additionally, if your TV services are not working as before, it could be an indication of a complete system error.
In that case, you can easily report an outage to Spectrum by following the steps below.
1. Check If there’s a Power Outage
The first and foremost thing you should do is to make sure that the problem is with Spectrum. All you need is to check that your devices are getting a proper power supply. If everything is alright, it can be an issue with the service.
Also, it could be a power outage in your locality. It means all your electric devices wouldn’t work. In that case, check the outage status online.
Check service status online
Spectrum allows checking the internet status or TV service status online. You just need to visit the Spectrum outage and log in to your Spectrum account. Make sure to use the account that is connected to the router you’re having problems with. After that,
- Go to Accounts and billing.
- Choose Check Service Status.
- Search for an alert message normally located at the top of the page, that says there is an active service disruption in your locality.
- If you don’t find such a message, it means Spectrum’s lines don’t have any issues.
Check the service status from the app
The Spectrum app comes with almost all the features that you find on the website. Therefore you can easily check the service status using the Spectrum mobile app. Here’s how,
- Download and install the Spectrum app on your mobile.
- Sign in to your Spectrum account which is linked to the router you’re having issues with.
- Choose Equipment.
- Wait until the app finds your equipment.
- You’ll see an alert message in the dashboard if there’s any outage in your location.
2. Fix Your Equipment First
Once you understand that power is not the problem, try to fix the equipment or devices that you get with Spectrum. Following are a few things that you can try to fix the equipment.
Restart the Device
Restarting a device is the best option to easily resolve most of the issues. Here’s how:
- Find the power button of the device which is usually located behind the device. Otherwise, find the power cord.
- Once you find the power cord remove it from the back of your device.
- You can even unplug the power cord from the main power source.
- Now, wait for around 15 to 30 seconds.
- After that, plug back the device and press the power button to turn it on.
Reset the Device
You can even reset your Spectrum device. It’s straightforward. Only you need to find the Reset button on your device.
You might need a sharp and thin pin like a SIM card pin to press and hold the reset button for around 20 seconds. Wait for it to scan and identify the problem.
Alternatively, you can reset the Spectrum device from your Spectrum account.
- Sign in to your Spectrum account by entering the proper credentials.
- Click on the Experiencing Issues? option.
- After that, you’ll see a prompt saying Reset Equipment.
- Once you click on it, your device will start to reset.
Also, it will provide an update once the process gets finished.
3. Contact the Spectrum Support Team
Last but not the least is to contact the Spectrum support team to report about it. For that, dial 1-833-267-6094. Describe your issues with them and mention that you’ve already performed all the basic troubleshooting processes.
Alternatively, you can contact them from their active Facebook, Twitter, and Instagram pages to get in touch quickly. You can even visit the Spectrum contact us page and begin a chat with their representative to solve your problem. Furthermore, you can visit your nearby Spectrum store for help.
Get Notifications of Outages
You can get notifications of outages the next time. It will help to understand whether your problem is related to a system outage or not.
For that, open your Spectrum account and go to Settings> Notifications. Click on Manage from Service Notifications. Choose Outages from the dropdown menu and click Save to make changes.
That’s it. This is all about how to report an outage to Spectrum. Try the above-mentioned steps and report the Spectrum outage easily by sitting on a couch. We’ve even mentioned how you can easily get notifications about outages.
If you find this guide helpful, do share it with your friends and family who are experiencing the same issue. Thanks for reading!