The “A Ubisoft service is currently unavailable” error generally occurs while trying to open the Uplay program. There’re several reasons that can cause this issue, like incorrect computer time and date or a network problem.
Ubisoft is a leading video game company mostly known for many popular gaming franchises, including For Honor, Assassin’s Creed, Prince of Persia, Far Cry, etc. The company has a proprietary distribution service called Uplay, used for digital distribution, digital rights management, multiplayer, and communications on the PC.
However, if you’re having trouble while playing a game or logging into Uplay, there’re some useful methods to solve A Ubisoft Service is Currently Unavailable on your computer. Follow the step-by-step guide carefully and fix the error instantly.
Why Does The “A Ubisoft Service is Currently Unavailable” Error Occur on Windows?
There’re quite a few reasons that can cause this issue, so it’s recommended to check out the reasons mentioned below. Spotting the right one can help you quickly take the correct troubleshooting step.
- Incorrect time and date settings: You need to ensure that time and date are properly set on your computer. The maximum of online services depends on the time and date to be set up correctly. Check if that solves the issue.
- IPv6 is enabled: It’s seen that the error only appears if the IPv6 protocol is used to connect. In that case, switching to IPv4 can remove the error easily.
- Broken background process: There’s an odd name executable in ProgramData that runs whenever a Ubisoft game starts. Ending the process may solve the problem as it works for other users.
- Network problems: Problems with different network settings on the computer can be solved with many methods like resetting the network, changing the DNS address, assigning static IP, or resetting the host’s file.
Fixing the “A Ubisoft Service is Currently Unavailable” Error Message on Windows
Method 1. Check Computer Date and Time Settings
When you’re using Ubisoft and Uplay online services, it requires you to set up the date and time accurately on the computer. It’s a standard protocol to avoid different security troubles and having these settings correct is something you must do.
So, here’re the steps to set up the date and time correctly:
1. Click the Start icon and select Settings (the cog icon) in the lower-left corner. Alternatively, press Windows key+I to open Settings directly.
2. Click the Time & Language option and go to the Date & Time tab from the left navigation panel.
3. Confirm that your date and time on the computer are set correctly. If the time is incorrect, try turning on or off the Set time automatically option depending on your current location.
4. In order to change the date, select Change under Set the date and time manually. Then, under Date, select the present day, month, and year.
5. To change time from the same option, under Time, set the correct hour and minute.
6. When you’re done with changing the settings, click Change.
Method 2. Disable IPv6
Many users have reported that disabling the Internet Protocol version 6 connection on the computer is a straightforward way to resolve the issue. It makes this method worth trying, and here’re the steps:
1. From the lower-right corner, right-click on your network icon and choose Open Network and Internet settings.
2. In the opened panel, click Network and Sharing Center.
3. Select Change adapter settings from the left side. It’ll open a new window where you need to choose your network adapter.
4. Locate your adapter, right-click on it, and select Properties.
5. Disable the Internet Protocol Version 6 option by unchecking the box next to it.
6. Click Ok and exit the window.
Restart the computer, and you should be able to open Ubisoft and play games. You can re-enable the IPv6 settings after launching and re-logging into the Ubisoft service.
Method 3. Change DNS Settings
This solution has also been confirmed to fix the problem. The process is quite the same as it stated for disabling IPv6.
Here’s how to do it:
1. Follow the first four steps from method 2. When you open the window to de-select IPv6, continue to the next step instead.
2. Rather than disabling IPv6 as you did earlier, select it and click Properties. This will open a new panel where you’ll change the DNS settings.
3. Select the option Use the following DNS server addresses and enter 184.108.40.206 and 220.127.116.11 respectively.
4. Click Ok to save the changes.
You’ll be able to access the service again without any error. However, you may need to restart your router to apply the changes, as many users have reported.
Method 4. Disable Proxy Server in Windows
If you’re getting the error message “A Ubisoft service is currently unavailable” on the PC, follow these steps:
1. Open the Windows Start menu and choose Settings.
2. Click Network & Internet and select Proxy from the side menu.
3. Find Use a proxy server and turn it Off.
Method 5. End Broken Process in Task Manager
There can be a broken file that runs from ProgramData. It associates with Ubisoft, but it sometimes gets corrupted and stops users from opening or using the service. Its name is not the same for every user, but you can identify it as a string of completely unrelated letters in the Task Manager.
So, follow the steps to end that process:
1. Press Ctrl+Alt+Del together on your keyboard and select Task Manager from the given options.
2. Click on More details from the lower-left corner to expand the window.
3. In the Processes tab, scroll down to the Background processes section and search for a name that looks unusual.
4. Right-click on it and select End task.
Check whether you can log in to Uplay on Windows.
Method 6. Perform a Network Reset
The final solution you can try is performing a network reset. It’s another easy method for fixing the error message that worked for many users. Follow the process below and see if the “Ubisoft service is currently unavailable” error continues to pop up on your computer:
1. Click the Start menu and choose Settings from the left side.
2. Select the Network & Internet section and stay in the Status tab in the new window.
3. Scroll down to find the blue Network reset option. Select it and follow the on-screen instructions.
Check if the error still appears.
Hopefully, you’re satisfied with all the possible methods, and they helped you resolve the Ubisoft service problem. If you find any issues while applying the methods, feel free to share them with us. We’ll try to resolve that for you quickly.